Account Settings and Customization
Email Notification Settings
Easily update your email notification settings within your Biteable account. Here's how to do it.Few readersHow to manage email alerts
Staying informed about your Bitable projects is important, but sometimes your inbox can get flooded with notifications. That's why we've built in customizable email alerts, letting you choose exactly what updates you want to receive. This article will guide you through managing your email alerts, so you can keep the perfect balance between staying informed and managing inbox zen. Where to find your email alert settings Head to your Biteable dashboard and click on "My account" From theFew readersUpdate account name or email address
Discover how to easily update your account name or email address within Biteable.Few readers
Team Management
Adding team members to your Biteable account
How do I add someone to my Biteable account? To add another person as a team member to your Biteable plan or account, click the button that is labeled "Invite people". This button can be found in the top right corner of the web browser and looks like the image below. After you click on the "Invite people" button, you will be able to enter the email address of the person you wFew readersUser Role Definitions (Admin/Owner, Publisher, Editor, Inactive) & How to Change User Roles
There are three roles in Biteable for active users. Admin/Owner: Can manage users, edit videos, and publish and download videos. Publisher: Can edit and publish and download videos. Editor: Can edit videos, but cannot publish videos. Changing User Roles The Admin/Owner of the team can change the roles of team members and add team members. Changes can be made in the My Account -Users area of the product. Changing Team Owner/AdFew readersUser credentials and multiple users
Common Questions: Why am I getting logged out? How do I add multiple users? Set up multiple users You can add multiple users to any account. This helpsFew readersChange your account admin/owner
Common Questions: How do I change the account owner? How do I change the account admin? Changing the account owner/admin for your Biteable account Contact Biteable support and provide the email address for the user that you would like to make the account owner/admin. Our support team will need to perform any needed validation and ensure that the correct billing account is linked to your subscription or team.Few readersAdding extra seats to your account
Teamwork makes the dream work. Add extra publisher seats to your Biteable Pro or Premium accounts to collaborate with your team. Anyone with an extra publisher seat can create, edit, publish, and share Biteable videos. Editor vs Publisher seats Invite anyone to join your account as an editor for free. Editors can view and edit video projects. Publishers can create, publish, and share video projects with full access to all Biteable features included in your plan. Pro accounts inFew readersTeam members and management
Your Biteable plan lets you collaborate, manage, and give video creation access for multiple team members. To start managing a Team, head to My Account on the lower left part of your screen and select Users. Adding members to your team From here, enter the email address of the people you'd like to add to your team and click Send invite. (https://storage.crisp.chat/users/helFew readers
Billing, Purchasing, and Payment
Yearly & Monthly billing options
Everything you need to know about annual and monthly billing options. Choose what works best for you.Some readersDownloading an invoice
Questions: How do I generate an invoice? How do I add my company address and information to an invoice? How do I find an old invoice or receipt? We send you a copy of your invoice receipt after every payment. If you haven't received your invoice, please check your spam folder. If you'd like another copy of past invoices, or you need to update your billing details, head to My account, then Plan & billing.Few readersPayment options
Biteable uses Stripe as our payment gateway, and we do not store your credit card information. For customers subscribed to a Biteable Pro plan: We only accept credit card payments. We accept all major credit cards — like Visa, AmEx, or Mastercard. For customers subscribed to a Biteable Premium plan: We accept all major credit cards. We also accept invoice, ACH, wire or check. Find out more about how to update your payment information (https://help.bitFew readersUpgrading and downgrading to different plans
Upgrading and downgrading your Biteable account is a pain-free process. Learn how to change your plan.Few readersUpdating your credit card details
Learn how to update the credit card details saved to your Biteable account. Follow these step-by-step instructions to learn how.Few readersAutomatic renewal and cancellation
How do I change automatic renewal or cancel my account? When you purchase a subscription to Biteable, all subscriptions are setup for either a monthly or yearly automatic renewal. This is explained in our terms of service when you initially subscribe and which are accepted at signup and available on our website. In order to cancel the automatic renewal of your Biteable subscription, you need to cancel the subscription prior to the renewal date. YouFew readersView your account, plan, and billing information
Common Questions: How can I find when my account subscription will renew? How do I find my renewal date? How do I know what package or plan I am on? How do I update my billing information? In your My Account settings, you can view key information about your account. From the differentFew readersI'm not able to make a payment
Common Questions: I'm unable to make payment Payment not working My card is not workingFew readersOne-time download purchase option
Is there an option to purchase a one-time download of a video I've made? We do not have a single video export option. If you only need one video and want to be able to download it, your best option is to sign up for a Monthly Pro account and then cancel your subscription prior to the next subscription renewal. This way, you will only be billed one time.Few readersMy credit card isn’t working
There’s nothing wrong with my credit card, but it’s not working to pay for my subscription If you’re getting an error message when using your credit card to pay for your Biteable subscription, double check if you have an additional security step to perform. With your credit card, you likely need to complete a security check that will be sent your email address by your credit card company or bank. In our payment system, we see a message, "Based on your settings, the customer will receive anFew readersHow to change or update your payment method
To update the details for the card used to pay for your subscription, follow these steps. Step 1: Go to your Biteable dashboard by clicking the Home icon at top of the Biteable window and then click My Account located at the bottom of the Biteable window. This will display a sub-menu. How to update your payment details - step 1 (https:Few readersDoes Biteable collect VAT?
Common questions: Does Biteable collect VAT? Does the subscription cost/price include VAT? Does your subscription price include VAT? No, our prices do not include VAT (Value-Added Tax). As a US-based company, we do not collect VAT on our subscription services. Why don't you collect VAT? VAT is a tax imposed by European Union (EU) member countries. US-based businesses are generally not required to collect VAT unless they meet specific thresholds related to business activitiFew readers
Trials, Subscriptions, Cancellations, and Refunds
Cancelling your subscription
If you want to cancel your Biteable account subscription, here's how to do it.PopularRefund Policy and Refund Requests
With Biteable, we offer a free 7-day trial and monthly and yearly pricing options. There is no purchase required to try or use the product. Please review our Terms of Service, section 6 provides information on payments and refunds.Some readersHow do I cancel my trial? Will I be charged at the end of my trial?
Common Questions: Cancel trial Cancel my free trial How do I cancel my trial? Will I be charged after my trial? How do I cancel my account? How can I end my trial? I want to cancel How do I cancel my trial? Your trial will auto-cancel after 7 days. When it is complete, it will automatically end. You will NOT be automatically charged at the end of your trial. Does Biteable automatically charge my credit card at the end of the trial? No. You are only charged ifFew readersCan I download a video during my trial?
Can I download a video as an mp4 file during my free trial? A paid subscription plan is required in order to download a video as an mp4 file. How can I share a video I make in Biteable during my free trial? During your free trial of Biteable, you can publish and render videos and share them with others using a link. When you click "Copy Link" after you have published/built your video, the link is a hosted page you can share for others to view your video. For more information, visit PubFew readersHow can I test the download quality while in a trial?
Questions: How can I test the download quality while I'm in a trial? What will my video look like if I upgrade to download the mp4? How can I test to see if the download works? When you publish a video on Biteable, we render a 1080p HD video. The video you can view using the "copy link" sharing function is the same video you can download as an mp4 if you have a paid plan (watermarks are removed on all paid plans). Example Video & MP4 This is a link to an example hosted videoFew readersI'm unable to upgrade
Common Issues: I not able to upgrade my account to pro I cannot make the payment I am not able to subscribe I want to purchase the Pro plan for biteable but the payment is not getting through I received a message "There was an error in your card" Customers in India We often see RBI regulations limit the abilitFew readersWhat happens if I cancel my paid subscription?
What happens to your videos if you have a paid subscription and decide to cancel your plan? Before your subscription ends: You will continue to have access to the paid features of your subscription for the term that you purchased (e.g., month or year). Access to the paid features of your plan will end when the subscription terms ends (not when you cancel). Payment for a subscription pays for the full duration of the subscription term. After your subscription ends: Your projects wiFew readersHow many days do I have left in my free trial?
Common Questions: How long is the free trial? How many days do I have left in my trial? How do I start a trial? How long is the trial video duration? To view your current plan and the days remaining in your trial, go to My Account -Plan & Billing, or visit this link: Plan & Billing When new users sign up for a free account, they automatically begin a 7-day free trial of Biteable. The trial provides access to all featuresFew readersWhat happens after my trial ends?
Common Questions: I can't publish How do I switch to publish and share mode? During the trial, you can create, edit, publish, and share videos using a hosted link (or embedded link). There are some important limitatioFew readersWhat happens to your videos after your trial is over
Can people watch my videos after my trial is over? Any videos that you publish during the free trial period will continue be hosted by Biteable and viewable after your trial is complete. How long will Biteable host published videos after my trial is over? How long are my videos visible after my trial? We will continue to host videos so they are viewable from their Watch page for up to three months. After three months, we reserve the right to remove videos created by non-paying accounFew readersEdit-only mode
Not sure what plan is right for you? Try Biteable for longer in edit-only mode. Edit-only mode gives you extended access to our top-tier features so you can test everything. Upgrade to a paid plan to download or publish videos. How to access edit-only mode To access edit-only mode, log in to your Biteable account after the end of your 7-day free trial period. You will still have access to your videos, the editors, and all of Biteable's tools and features.Few readersBiteable trial FAQs
You’ve just signed up for a Biteable trial and you have some questions. Here you'll find an overview of what to expect from your Biteable trial.Popular
Account Recovery and Deletion
How can I recover my account or video?
If you have accidentally deleted a video, please contact customer service immediately.Few readersWhere are my older videos? What happened to Biteable Lite?
Common questions: What happened to some of my older (pre-2022) videos? What happened to Biteable Lite? Can you help me find my projects? I have videos from several years ago, how do I find them? I can't find my old videos We sunset our Lite product in early 2022. Lite was created using technology licenses that Adobe stopped supporting. We built our own video creation architecture and began offering it in 2020 as we migrated users off of our initial Lite product. We began commuFew readersData Deletion Requests
In order to permanently delete your information, please follow the steps below: Click My Account button on the lower left corner of your Biteable account. The option to delete your account is under "Profile" If you have team members in your account, you would need to remove them from your team to be able to delete your account. Click the "I understand, delete my account" button. You wilFew readersDelete your account
Common Questions: How do I delete my account? You can delete your Biteable account by heading to My Account and clicking on the button circled in the image below. Having trouble deleting your account? It might be because you still have a paid subscriptiSome readers
Discounts and Special Offers
Security + Data
How do I logout?
Common Questions: How do I logout? How do I log out? I can't logout? Visit this link to logout: https://app.biteable.com/social/logout If the link above is not successful, visit this link: https://app.biteable.com/client/logoutFew readersHow to manage the privacy and visibility of links
Common Questions: Are Biteable links private? Are Biteable links indexed by search engines like Google? Can anyone find my Biteable watch page? Can I turn off or disable my video’s link or URL? How do I unshare a video? General Information When you publish a video in Biteable and leave the “Link enabled” setting on, Biteable creates a unique URL for your video. This allows you to share the video with anyone you choose. Are my published videos private? All Biteable hoFew readersHow to change or reset your password
Easily update the password to your Biteable account. Follow these step-by-step instructions to find out how.Few readersBiteable Privacy and Security
We take your security seriously here at Biteable. Below are some commonly asked security questions and our answers.Few readers