My Account
Email Notification Settings
Easily update your email notification settings within your Biteable account. Here's how to do it.Few readersData Deletion Requests
In order to permanently delete your information, please follow the steps below: Click My Account button on the lower left corner of your Biteable account. The option to delete your account is under "Profile" If you have team members in your account, you would need to remove them from your team to be able to delete your account. Click the "I understand, delete my account" button, and write "Few readersAdding extra seats to your account
Teamwork makes the dream work. Add extra publisher seats to your Biteable Pro or Premium accounts to collaborate with your team. Anyone with an extra publisher seat can create, edit, publish, and share Biteable videos. Editor vs Publisher seats Invite anyone to join your account as an editor for free. Editors can view and edit video projects. Publishers can create, publish, and share video projects with full access to all Biteable features included in your plan. Pro accounts inFew readersTeam members and management
Your Biteable plan lets you collaborate, manage, and give video creation access for multiple team members. To start managing a Team, head to My Account on the lower left part of your screen and select Users. Adding members to your team From here, enter the email address of the people you'd like to add to your team and click Send invite. (https://storage.crisp.chat/users/helFew readersUpdate account name or email address
Discover how to easily update your account name or email address within Biteable.Few readersHow to change or reset your password
Easily update the password to your Biteable account. Follow these step-by-step instructions to find out how.Few readersEdit-only mode
Not sure what plan is right for you? Try Biteable for longer in edit-only mode. Edit-only mode gives you extended access to our top-tier features so you can test everything. Upgrade to a paid plan to download or publish videos. How to access edit-only mode To access edit-only mode, log in to your Biteable account after the end of your 7-day free trial period. You will still have access to your videos, the editors, and all of Biteable's tools and features.Few readersBiteable Privacy and Security
We take your security seriously here at Biteable. Below are some commonly asked security questions and our answers.Few readersDeleting your account
You can delete your Biteable account by heading to My Account and clicking on the button circled in the image below. Having trouble deleting your account? It might be because you still have a paid subscription. Make sure to go to "Plan & Billing" to cancel your sSome readers
Purchasing and Billing
Canceling your subscription
If you want to cancel your Biteable account subscription, here's how to do it.PopularRefund Policy and Refund Requests
With Biteable, we offer a free 7-day trial and Monthly and Annual options. There is no purchase required to try or use the product. Therefore we can not offer refunds after you have purchased and used the tool in any capacity. Please review our Terms of Service, sections 6 and 7 provide information on payments and refunds. We cannot issue you a refund if: You have used Biteable but you're not satisfied. If you've used Biteable for its pSome readersYearly & Monthly billing options
Everything you need to know about annual and monthly billing options. Choose what works best for you.Some readersNon-profit Discount
Biteable has a discount program for nonprofit organizations looking to use any of our Annual Plans.Few readersDownloading an invoice
Questions: How do I generate an invoice? How do I add my company address and information to an invoice? How do I find an old invoice or receipt? We send you a copy of your invoice receipt after every payment. If you haven't received your invoice, please check your spam folder. If you'd like another copy of past invoices, or you need to update your billing details, head to My account, then Plan & billing.Few readersPayment options
Biteable uses Stripe as our payment gateway, and we do not store your credit card information. For customers subscribed to a Biteable Pro plan: We only accept credit card payments. We accept all major credit cards — like Visa, AmEx, or Mastercard. For customers subscribed to a Biteable Premium plan: We accept all major credit cards. We also accept invoice, ACH, wire or check. Find out more about how to update your payment information (https://help.bitFew readersUpgrading and downgrading to different plans
Upgrading and downgrading your Biteable account is a pain-free process. Learn how to change your plan.Few readersUpdating your credit card details
Learn how to update the credit card details saved to your Biteable account. Follow these step-by-step instructions to learn how.Few readers