• Canceling your subscription

  While we'd hate to see you go, we understand that sometimes committing to an auto-renewal is not always in the cards. If you want to cancel your subscription, here's how: Go to My Account in the lower left corner then click Plan and Billing option. From here, you can cancel your subscription.Some readers

• Annual vs. monthly billing options

  Biteable offers two ways to pay your subscription: Yearly (charged once per year) Monthly (charged each month) Purchasing a plan annually can save you up to 50% over time. You can switch the view from Annual to Monthly payment on the pricing page by sliding the toggle.Few readers

• Biteable Subscription Options

  To ensure we have a plan that's right for everyone, all Biteable users have access to a variety of subscription options. Biteable Pro or Biteable Teams Biteable Pro and Biteable Teams are both available via a yearly or monthly subscription plan. See the full plan breakdown by clicking the button below: Biteable Plans Pricing Additional Pricing FAQ: What happened to the Plus plan? Biteable has made significant upgrades tFew readers

• Deleting your account

  You can delete your Biteable account by heading to My Account and clicking on the button circled in the image below. Having trouble deleting your account? It might be because you still have a paid subscription. Make sure to go to "Plan & Billing" to cancel your sFew readers

• Payment options

  Biteable uses Stripe as our payment gateway, and we do not store your credit card information. For customers subscribed to a Biteable Pro plan: We only accept credit card payments. We accept all major credit cards — like Visa, AmEx, or Mastercard. For customers subscribed to a Biteable Teams plan: We accept all major credit cards. We also accept invoice, ACH, wire or check. Find out more about how to update your payment information (http://help.biteabFew readers

• Edit-only mode

  Not sure what plan is right for you? Try Biteable for longer in edit-only mode. Edit-only mode gives you extended access to our top-tier features so you can test everything. Upgrade to a paid plan to download or publish videos. How to access edit-only mode To access edit-only mode, log in to your Biteable account after the end of your 7-day free trial period. You will still have access to your videos, the editors, and all of Biteable's tools and features.Few readers

• Email Notification Settings

  We love to communicate with all of our users, but if you don't want to receive our emails and updates, that's totally okay! Feel free to unsubscribe, or change your email notification settings. Here's how: Unsubscribe From Emails: To unsubscribe from our email list, simply scroll to the bottom of one of our emails and click the "Unsubscribe from our emails" button. It's as simple as that, no harm done! (https://storage.crisp.chat/users/helpdesk/website/f857eae95c393800/455a4f36-54ac-47Few readers

• Non-profit Discount

  We 💖 our non-profit/NGO friends! Biteable has a discount program for nonprofit organizations looking to use any of our Annual Plans. Please feel free to reach out to our Support team with your organization email/domain and include: Name of your organization Website of your organization Once verified, we'll take it from there! 😉Few readers

• How to change your password

  Head to the My Account page from the lower left corner of your home page. Click the Change Password button under Profile. Enter your new password and click Save Password.Few readers

• Team members and management

  The Biteable Teams plan lets you collaborate, manage, and give video creation access to up to 3 team members. To start managing a Team, head to My Account on the lower left part of your screen and select Team. Adding members to your team From here, click Add Member to start adding your team members. New team members will receive an email, and they must cFew readers

• Downloading an invoice

  We send you a copy of your invoice after every payment. If you haven't received your invoice, please check your spam folder. If you'd like another copy of past invoices, or you need to update your billing details, head to My account, then Plan & billing. Downloading past invoices: From within your "Plan & billing" tab, scroll to the bottom to see the last 5 invoices. Click the "View invoice" button to the right of the invoice you need to download a copy. (https://storaFew readers

• Biteable Privacy and Security

  We take your security seriously here at Biteable. Below are some commonly asked Security Questions and our answers to help you or your team get some more information around your usage of our platform: Where are Biteable data stored, geographically and from an infrastructure standpoint? Our databases are on Amazon Web Services in US-EAST-1 and are multi-availability zone but not multi-region. Describe the services being provided, with particular focus on the type of data thatFew readers

• Upgrading and downgrading to different plans

  Upgrading and downgrading your Biteable account is a pain-free process. For whatever reason you're making the switch, we want your experience to be as simple and seamless as possible. How to upgrade or downgrade your account Sign in to your Biteable account Navigate to the lower left corner and click "My Account" Click "Plan and Billing" View your current subscription settings and browse the other plan options. (https://storage.crisp.chat/users/helpFew readers

• Refund Policy and Refund Requests

  Sometimes you make a purchase that isn't right, or doesn't work out. We get that and we want to make sure we're as flexible as possible! See details below: 14-Day Guarantee Refunds With Biteable, we offer a free 7-day trial and Monthly and Annual options. There is no purchase required to try or use the product. Therefore we can not offer refunds after you have purchased and used the tool in any capacity. We'll issue you a refund if: You're unable to use Biteable for your intendedFew readers

• Updating your credit card details

  To update or change your credit card information, navigate to My Account from your Home Dashboard. In the Plans and Billing section, click the "Change payment method" button to update your credit card information. (https://stoFew readers

• Update account name or email address

  To update or change the name or email address on your account, navigate to My Account from your Home Dashboard. In the Profile section, you can update your Account details.Few readers