I'm not able to make a payment
Common Questions:
- I'm unable to make payment
- Payment not working
- My card is not working
Additional information on India credit card payments
We often see RBI regulations limit the ability for cards in India to purchase subscriptions from US companies. We can setup an invoice link from our payment provider, Stripe, that has historically solved this issue. I will create an invoice link to send. We have 3D security turned on for these invoice links, so you may need to authorize the transaction on your email or however the card provider does verification.
After the payment is made we are then able to link the subscription and activate your account. We will get a notice in our system upon payment, but you can also reach back to confirm payment so someone on our team can activate the account.
Updated on: 16/10/2024
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