Refund Policy and Refund Requests
With Biteable, we offer a free 7-day trial and Monthly and Annual options. There is no purchase required to try or use the product. Therefore we can not offer refunds after you have purchased and used the tool in any capacity.
Please review our Terms of Service, sections 6 and 7 provide information on payments and refunds.
You have used Biteable but you're not satisfied. If you've used Biteable for its purpose we can't offer you a refund.
You've changed your mind after using Biteable. We're really sorry that you're not happy with Biteable, but since you've used our software to make videos (its intended purpose) we can't offer you a refund.
You've been billed for an unwanted renewal. We'll happily refund an unwanted renewal within the first 24 hours since the charge.
Incorrect subscription purchased. If you meant to purchase a different subscription, contact Customer Support and explain what happened and we will review your account.
Incorrect card used. If you meant to use a different card, just contact Customer Support and explain what happened and we will review your account.
We can't give you a refund if you're in a dispute with your bank. If you believe it's fraud or an unauthorized charge outside the examples outlined above, you'll have to go to your bank to settle it.
When we provide refunds for unwanted renewals within the first 24 hours since the charge, the refund amount we provide will be the amount billed, less the payment processing charges charged to us by our payment processor. Those payment processing fees are assessed to Biteable by our processor (from credit card companies) when the initial renewal is processed are not refunded to Biteable when we process refunds. These fees typically represent ~2.7% of the total charge, for example a processing charge for a $588 transaction may be roughly $16.06, so a refunded amount may be $571.94 on a $588 renewal charge.
Please review our Terms of Service, sections 6 and 7 provide information on payments and refunds.
We cannot issue you a refund if:
You have used Biteable but you're not satisfied. If you've used Biteable for its purpose we can't offer you a refund.
You've changed your mind after using Biteable. We're really sorry that you're not happy with Biteable, but since you've used our software to make videos (its intended purpose) we can't offer you a refund.
General refunds
You've been billed for an unwanted renewal. We'll happily refund an unwanted renewal within the first 24 hours since the charge.
Incorrect subscription purchased. If you meant to purchase a different subscription, contact Customer Support and explain what happened and we will review your account.
Incorrect card used. If you meant to use a different card, just contact Customer Support and explain what happened and we will review your account.
We can't give you a refund if you're in a dispute with your bank. If you believe it's fraud or an unauthorized charge outside the examples outlined above, you'll have to go to your bank to settle it.
When we provide refunds for unwanted renewals within the first 24 hours since the charge, the refund amount we provide will be the amount billed, less the payment processing charges charged to us by our payment processor. Those payment processing fees are assessed to Biteable by our processor (from credit card companies) when the initial renewal is processed are not refunded to Biteable when we process refunds. These fees typically represent ~2.7% of the total charge, for example a processing charge for a $588 transaction may be roughly $16.06, so a refunded amount may be $571.94 on a $588 renewal charge.
Updated on: 08/07/2024
Thank you!