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Refund Policy and Refund Requests

Sometimes you make a purchase that isn't right, or doesn't work out. We get that and we want to make sure we're as flexible as possible! See details below:

14-Day Guarantee Refunds

With Biteable, we offer a free 7-day trial and Monthly and Annual options. There is no purchase required to try or use the product. Therefore we can not offer refunds after you have purchased and used the tool in any capacity.

We'll issue you a refund if:

You're unable to use Biteable for your intended purpose. This means being unable to use Biteable because the feature you need is not there. Please be sure to check what is included in your subscription in the Pricing page. If you're unsure, ask the CS team!

You haven't used the tool at all. We'll also issue you a refund if you haven't actively used Biteable within the 14-day period (and haven't shared or downloaded any videos).

We will not issue you a refund if:

You created a video and shared it (download or via link) but you're not satisfied. If you've used Biteable for its purpose we can't offer you a refund.

You've changed your mind after using Biteable. We're really sorry that you're not happy with Biteable, but since you've used our software to make videos (its intended purpose) we can't offer you a refund.

General refunds

You've been billed for an unwanted renewal. We'll happily reimburse you for your renewal provided you haven't made any videos after the renewal date (and if you've been successfully billed for previous months).

Incorrect subscription purchased. If you meant to purchase a different subscription, we'll happily issue you a refund and help you grab the right one.

Incorrect card used. If you meant to use a different card, just contact Customer Support and we'll refund the amount to your account.

We can't give you a refund if you're in a dispute with your bank. If you believe it's fraud or an unauthorized charge outside the examples outlined above, you'll have to go to your bank to settle it.

Refund Limit

If you have used Biteable in a particular billing period, the maximum amount of refund you can receive is 3 months of subscription.

For example, if you have an Annual subscription to Biteable starting in January, then ask for a refund for unwanted renewal in December, we are only able to refund you for your December - November - October subscriptions.

Updated on: 03/03/2023

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