• My video build broke, what do I do?

  Occasionally, something can go wrong when trying to publish, or "build", your video. Fixing it may be as easy as refreshing the page and trying again. If that doesn't work, try one of our common fixes below. Build breaks at an animation If this is occurring, the animation may just be the culprit. Please remove the animation and try to build your video without it. If it builds as intended then the animation was indeed the issue, and you can try to add the animation back (or another) and atFew readers

• Is my Biteable video copyright free?

  Before sharing your Biteable video, it's important to understand your commercial usage rights. This differs depending on your plan type. Scroll to your plan type below to find out where and how you can share your Biteable videos. To ensure you have everything you need to create stunning, powerful videos, Biteable offers a Stock library of assets through integration with Storyblocks, Shutterstock, and Unsplash. These include assets such as images, text, graphics, illustrations, logos, music, andFew readers

• My Render Failed, What do I do?

  You know the old adage 'unplug it and plug it back in'... well that applies here too! Sometimes renders fail on the first go and work like a charm on the next, so, please try to build your video again, as it just may have been acting wonky the first time. If you've rebuild your video, refreshed your page and it still doesn't work, reach out to the Support team and we'll have a look for you!Few readers

• Content ID claims and Disputes

  This sometimes happens when YouTube or another website is trying to automatically enforce a claim on the music in the video. There should be an option for you to dispute the Content ID claim in YouTube. This is a recent how to guide for disputing the claim: https://support.google.com/youtube/answer/2797454 If your video used one of the Biteable provided tracks then, if you enter a message something like below, you should be ableFew readers

• How can I recover my account or video?

  Everyone makes mistakes! If you have accidentally deleted a video, please contact customer service immediately. We can help you restore it if it’s within several hours of the deletion. However, account deletions are different. There’s an extra confirmation screen before you do this important action, because this one is permanent. Once an account had been deleted, the videos in them are also deleted permanently, and there’s no way to restore it or recover your videos in the future.Few readers

• The Background is Blank Near Where the Build Broke, What Do I Do?

  This doesn't happen very often, but if it does... here's a potential fix for it! If your image is from our library, please try to delete the scene and add it in again to the background. If you uploaded the image, delete the upload and upload again. If this doesn't help, please reach out to support. We'll look it over and explore all possible fixes so your video can be set. However, if it's pretty urgent, we recommend choosing different background options, as a fix may takeFew readers

• Generating preview issues

  Biteable videos include lots of different content that we send to your browser. There are a variety of factors that could cause slowness or errors. This article will share several troubleshooting steps to help resolve different issues. Troubleshooting Steps These steps are listed in order using a combination of effectiveness and ease of use. 1. Update Chrome We recommendFew readers

• My camera won't connect, what do I do?

  Record and Record Request allow you to capture footage within Biteable. Before you can record your footage, you’ll need to grant Biteable access to your camera and microphone. How to check your browser permissions Chrome Click the camera icon to the right of your URL bar. Ensure that “Always allow” or “Continue allowing” are selected. Refresh the page. (https://storage.crisp.chat/uFew readers

• Enabling WebGL

  Did you happen to get a message saying, "WebGL rendering disabled or missing"? Worry not, we have an easy guide for you to fix it! Follow these steps on your Google Chrome: Go to Settings. Click the Advanced option on the left panel on the Settings page then click System: Make sure that you have switched “Use hardware acceleration when available” on. If not, please switch it on. (https://storage.crisp.chat/users/helpdesk/website/aac3f935aa062000/14190a5a-94c7-456eFew readers

• How do I save my video to my camera roll or phone?

  Transfer from computer The easiest way to save a video to your phone is to download your video on your computer, then send it to your phone. A few easy methods for transferring a video file across devices include: AirDrop (Apple devices only) Bluetooth sharing Upload and download via Google Drive USB cable Download from a mobile device Although Biteable isn't optimized for mobile use (we don't recommend trying to edit on your phone), you can alsoFew readers

• Where did social sharing go?

  Social media best practices have changed, and we've made some changes along with it. We've removed the social sharing buttons from our built-in sharing options. Where did the social sharing buttons go? Social media platforms now recommend downloading and uploading your video into their platform natively instead of sharing a link. We've removed the social sharing buttons from our Publish page to align with social media best practices. Wait. Can I still share my video on social media?Few readers

• What is the Caption Character Limit?

  Technically, there is no caption limit for Biteable videos, however, we strongly recommend keeping your text short and powerful. We have found that shorter, punchier content captivates the audience and keeps them engaged. When needed, we recommend breaking your text up into shorter messages on separate scenes. You can also try uploading a video of yourself expressing this message using our Upload Video with Audio feature (https://app.intercom.com/a/apps/g9sbnhad/articles/articles/5300638/shoFew readers

• Does Biteable support double-byte characters?

  As a diverse company, we aim to support all languages on our platform. We are working towards supporting double-byte languages (Arabic, Japanese, Chinese, Hebrew, Hindi, etc), however, they are currently not supported in Biteable. The current version of Biteable can cause words in double-byte languages to break in inopportune times and some words may be rendered inaccurately. As a workaround, we recommend you upload your text as an image using our image caption feature (https://help.biteable.Few readers

• Clearing Your Cache

  Often times when something strange is occurring with any internet products or websites, a quick fix is to clear your cache or cookies to give it a nice refresh. However, the way we know how to do this will almost always log you out of every site and lose history on important webpages. Whenever you need to clear your cache with Biteable, do the following: In Chrome, open your Developer Console by clicking the Chrome Menu More Tools Developer Tools. You can also use a keyboard shortcut.Few readers

• What browsers are most compatible with Biteable?

  Biteable is optimized for Chrome and Firefox — we recommend that you use either browser to create your videos. Biteable is not optimized for browsers such as Edge, Internet Explorer, and Safari. Your Biteable experience when using these browsers may not be up to standard — we don't recommend using these browsers when using Biteable.Few readers