• Hard Reload & Clear Cache

  When building videos in Biteable, we use different resources in your browser. Sometimes these resources need to be cleared out to optimize performance. Doing a Hard Reload + Clear Cache is a helpful step you can perform if you experience performance issues. A hard reload can be a common fix for issues such as: My scenes just say "generating preview" Editing is slow and laggy I can't upload images or videos I can't hear the audio in my video while previewing The website is slow |Popular

• My video build broke, what do I do?

  Occasionally, something can go wrong when trying to publish your video. Find out how to fix it.Some readers

• Sharing and copyright

  Before sharing your Biteable video, it's important to understand your commercial usage rights. This differs depending on your plan type.Some readers

• Biteable Languages

  Common Questions: How can I change the language of the application? As a diverse company, we aim to support all languages on our platform. Text/language support in videos We support the vast majority of languages in our editor. We support Google Fonts which can search Google Fonts to find fonts for different languages and characters. Application language support At this time, we do not have language setting in our application that you can chanSome readers

• What browsers & operating systems are compatible with Biteable?

  While Biteable works well on the vast majority of browser/operating systems, our software is not compatible with all browsers. See which browsers Biteable works best on below. If you are experiencing any of the following issues or questions, please review our browser and operating system compatibility list below to see if your issue could be related to compatibility with your browser/device. I can't click to edit scenes My scenes won't load The colors on some slides are not showing correcFew readers

• Video build problems/issues and time expectations

  Common Questions: Why is my video taking a long time to build? My video says "Build Failed", what do I do? My video says "Issue Joining Scenes", what do I do? How long does it take to render a video? I've been waiting for my video to download. Is it supposed to take a long time? My video build / render is failing, what do I do? Sometimes renders fail on the first attempt and work on the next, so, please try to build your video again, as it may complete on the second trFew readers

• How to remove the Biteable watermark

  Questions: How do I remove the watermark? If I have a paid plan, will the watermark be removed? How do I remove the water mark? Which plan removes the watermark if I download a video? How to remove watermark on a video created during a trial It's easy to removFew readers

• Generating preview issues

  There are a variety of factors that could cause slowness when trying to preview your Biteable video. Find our best troubleshooting tips.Few readers

• How do I save my video to my camera roll or phone?

  Discover the easiest way to save your Biteable videos to your phone or camera roll.Few readers

• My camera won't connect, what do I do?

  Record tools allow you to capture footage within Biteable. First, you’ll need to grant Biteable access to your camera and microphone.Few readers

• How can I recover my account or video?

  If you have accidentally deleted a video, please contact customer service immediately.Few readers

• Enabling WebGL

  Did you happen to get a message saying, "WebGL rendering disabled or missing"? Worry not, we have an easy guide for you to fix it! Follow these steps on your Google Chrome: Go to Settings. Click the Advanced option on the left panel on the Settings page then click System: Make sure that you have switched “Use hardware acceleration when available” on. If not, please switch it on. (https://storage.crisp.chat/users/helpdesk/website/aac3f935aa062000/14190a5a-94c7-456eFew readers

• How do I save my video?

  Common Questions: How can I save the video I created? How do I save my project? How do I save my video? Biteable will automatically save any changes in your editor in real-time. That way, you can always come back to the project and find it just as you left it. Once you are finished editing, publish your video to render the changes together and be able to share your completed video via link or download. Updating your video will override previous versions with the latest edits made.Few readers

• The Background is Blank Near Where the Build Broke, What Do I Do?

  This doesn't happen very often, but if it does... here's a potential fix for it! If your image is from our library, please try to delete the scene and add it in again to the background. If you uploaded the image, delete the upload and upload again. If this doesn't help, please reach out to support. We'll look it over and explore all possible fixes so your video can be set. However, if it's pretty urgent, we recommend choosing different background options, as a fix may takeFew readers

• What is the Caption Character Limit?

  Discover everything you need to know about character limits when adding a caption to your Biteable videos.Few readers

• Adding team members to your Biteable account

  How do I add someone to my Biteable account? To add another person as a team member to your Biteable plan or account, click the button that is labeled "Invite people". This button can be found in the top right corner of the web browser and looks like the image below. After you click on the "Invite people" button, you will be able to enter the email address of the person you wFew readers

• I can't access Support Chat

  We've seen a few customers have issues with our chat. Chat isn't opening This is usually one of a few things: You may need to clear your cache/browser history. Here's are some helpful shortcuts to do that: It may be an issue with your network or firewallFew readers

• Restoring Deleted Video Projects

  I accidentally deleted a project. Can you help me restore it? Restoring deleted projects is not a core feature of Biteable. Deleting projects in Biteable is not required and we use a double confirmation process to make sure you want to delete the project. I tried using the Restore button, but the project doesn't look right. We do have a restore button that can sometimes be successful, but for GDPR and data removal reasons, we do not store snapshots of videos. Depending on the snapshotFew readers

• View element properties and options

  If you need to adjust element properties and options. Click to expand the properties menu. Make sure that you are in Design Mode by clicking Design Mode at the top of the editing canvas. Select the element you want to view/adjust the properties. Click the Expand Properties button that appears on the far right of your screen. Expand Properties and Options MenuFew readers

• How do I delete a video project?

  Questions: How do I delete a video project? You can delete your video by clicking the options button to the top right of the project in your Projects tab. Please keep in mind if you delete a video it can not be restored. Delete a ProjectFew readers

• Why is the Animation Background a Slightly Different Color?

  Common Questions: Why isn't the animation transparent? I see a box around an icon or character animation. How do I remove it? The background of my graphic does not change to match the background of the scene. Is there a way to change the background of graphics to match the background of the scene? Why is the box around the animation on my scene a slightly different color than my background? The slight difference in coloring is only visible in the preview editor mode. It isFew readers

• Biteable trial FAQs

  You’ve just signed up for a Biteable trial and you have some questions. Here you'll find an overview of what to expect from your Biteable trial.Popular