• Is my Biteable video copyright free?

  Before sharing your Biteable video, it's important to understand your commercial usage rights. This differs depending on your plan type.Few readers

• What browsers are most compatible with Biteable?

  Biteable is optimized for Chrome and Firefox — we recommend that you use either browser to create your videos. Biteable is not optimized for browsers such as Edge, Internet Explorer, and Safari. Your Biteable experience when using these browsers may not be up to standard — we don't recommend using these browsers when using Biteable.Few readers

• Generating preview issues

  There are a variety of factors that could cause slowness when trying to preview your Biteable video. Find our best troubleshooting tips.Few readers

• How do I save my video to my camera roll or phone?

  Discover the easiest way to save your Biteable videos to your phone or camera roll.Few readers

• My video build broke, what do I do?

  Occasionally, something can go wrong when trying to publish your video. Find out how to fix it.Few readers

• My Render Failed, What do I do?

  You know the old adage 'unplug it and plug it back in'... well that applies here too! Sometimes renders fail on the first go and work like a charm on the next, so, please try to build your video again, as it just may have been acting wonky the first time. If you've rebuild your video, refreshed your page and it still doesn't work, reach out to the Support team and we'll have a look for you!Few readers

• My camera won't connect, what do I do?

  Record tools allow you to capture footage within Biteable. First, you’ll need to grant Biteable access to your camera and microphone.Few readers

• Does Biteable support double-byte characters?

  As a diverse company, we aim to support all languages on our platform. We are working towards supporting double-byte languages (Arabic, Japanese, Chinese, Hebrew, Hindi, etc), however, they are currently not supported in Biteable. The current version of Biteable can cause words in double-byte languages to break in inopportune times and some words may be rendered inaccurately. As a workaround, we recommend you upload your text as an image using our image caption feature (https://help.biteable.Few readers

• Where did social sharing go?

  Social media best practices have changed, and we've made some changes along with it. We've removed social sharing from our sharing options.Few readers

• How can I recover my account or video?

  If you have accidentally deleted a video, please contact customer service immediately.Few readers

• Enabling WebGL

  Did you happen to get a message saying, "WebGL rendering disabled or missing"? Worry not, we have an easy guide for you to fix it! Follow these steps on your Google Chrome: Go to Settings. Click the Advanced option on the left panel on the Settings page then click System: Make sure that you have switched “Use hardware acceleration when available” on. If not, please switch it on. (https://storage.crisp.chat/users/helpdesk/website/aac3f935aa062000/14190a5a-94c7-456eFew readers

• The Background is Blank Near Where the Build Broke, What Do I Do?

  This doesn't happen very often, but if it does... here's a potential fix for it! If your image is from our library, please try to delete the scene and add it in again to the background. If you uploaded the image, delete the upload and upload again. If this doesn't help, please reach out to support. We'll look it over and explore all possible fixes so your video can be set. However, if it's pretty urgent, we recommend choosing different background options, as a fix may takeFew readers

• How to remove the Biteable watermark

  All projects created during a free trial feature the Biteable watermark. To remove the watermark, upgrade to a paid plan. How to remove watermark on a video created during a trial It's easy to remove the watermark on videos you created during a trial. Upgrade your subscription to a paid plan Head to the video's Publish page Click the "Update your video" button to refresh the video and remove the watermarkFew readers

• Clearing Your Cache

  If you need to clear your cache without deleting your browsing history, this is how to do it.Few readers

• What is the Caption Character Limit?

  Discover everything you need to know about character limits when adding a caption to your Biteable videos.Few readers

• Hard Reload & Clear Cache

  When building videos in Biteable, we use different resources in your browser. Sometimes these resources need to be cleared out to optimize performance. Doing a Hard Reload + Clear Cache is a helpful step you can perform if you experience performance issues. To clear the cache and perform a hard reload in different browsers and operating systems: Google Chrome (Windows/Linux) Hold down the Ctrl key and click the Reload button. Alternatively, hold down the Ctrl key and press FFew readers

• Biteable trial FAQs

  You’ve just signed up for a Biteable trial and you have some questions. Here you'll find an overview of what to expect from your Biteable trial.Some readers