Troubleshooting Video Issues

• Why do the colors change in my uploaded videos?

  Questions: Why do the colors change in my image or video when I upload it to Biteable? Why does my video look washed out or too bright? How do fix this issue since I can't re-record? When you upload a video from your phone or computer, you may notice a change in the coloring of the uploaded video when it is added into your Biteable video project. One common reasons this may happen is related to the file format in which the video is captured. If you are using an iPhone to record aPopular

• My video build broke, what do I do?

  Occasionally, something can go wrong when trying to publish your video. Find out how to fix it.Some readers

• Video build problems/issues and time expectations

  Common Questions: Why is my video taking a long time to build? My video says "Build Failed", what do I do? My video says "Issue Joining Scenes", what do I do? How long does it take to render a video? I've been waiting for my video to download. Is it supposed to take a long time? My video build / render is failing, what do I do? Sometimes renders fail on the first attempt and work on the next, so, please try to build your video again, as it may complete on the second trFew readers

• Generating preview issues

  There are a variety of factors that could cause slowness when trying to preview your Biteable video. Find our best troubleshooting tips.Few readers

• The Background is Blank Near Where the Build Broke, What Do I Do?

  This doesn't happen very often, but if it does... here's a potential fix for it! If your image is from our library, please try to delete the scene and add it in again to the background. If you uploaded the image, delete the upload and upload again. If this doesn't help, please reach out to support. We'll look it over and explore all possible fixes so your video can be set. However, if it's pretty urgent, we recommend choosing different background options, as a fix may takeFew readers

• Record your session to help us debug issues

  Record a session to show us performance issues Biteable's performance can be impacted by different browsers and network policies. You may experience issues that we cannot replicate, so whenever possible, recording your session can help us see what is happening. Here arFew readers

Browser and Compatibility Issues

• Hard Reload & Clear Cache

  Learn how to perform a hard reload and clear your browser’s cache to fix issues while using the Biteable video maker and ensure a smoother experience.Popular

• What browsers & operating systems are compatible with Biteable?

  While Biteable works well on the vast majority of browser/operating systems, our software is not compatible with all browsers. See which browsers Biteable works best on below. If you are experiencing any of the following issues or questions, please review our browser and operating system compatibility list below to see if your issue could be related to compatibility with your browser/device. I can't click to edit scenes My scenes won't load The colors on some slides are not showing correcFew readers

• Enable WebGL for Biteable

  Did you happen to get a message saying, "WebGL rendering disabled or missing"? Worry not, we have an easy guide for you to fix it! Follow these steps on your Google Chrome: Go to Settings. Click the Advanced option on the left panel on the Settings page then click System: Make sure that you have switched “Use hardware acceleration when available” on. If not, please switch it on. (https://storage.crisp.chat/users/helpdesk/website/aac3f935aa062000/14190a5a-94c7-456eFew readers

• Content loading issues on Chrome

  To resolve CORS issues or content loading problems in Chrome, clearing your browser's cache and related data can help. Here's a step-by-step guide to completely clear out stuff on Chrome: 1. Clear Browsing Data Open Chrome. Press Ctrl + Shift + Delete (Windows) or Command + Shift + Delete (Mac) to open the "Clear browsing data" window. Select All Time from the "Time range" dropdown. Check the following boxes: -- Browsing history -- CookiesFew readers

Camera and Hardware Problems

• My camera won't connect, what do I do?

  Record tools allow you to capture footage within Biteable. First, you’ll need to grant Biteable access to your camera and microphone.Few readers

Accessing Support and Recovery

• I can't access Support Chat

  We've seen a few customers have issues with our chat. Chat isn't opening This is usually one of a few things: You may need to clear your cache/browser history. Here's are some helpful shortcuts to do that: It may be an issue with your network or firewallFew readers

• Restoring Deleted Video Projects

  I accidentally deleted a project. Can you help me restore it? Restoring deleted projects is not a core feature of Biteable. Deleting projects in Biteable is not required and we use a double confirmation process to make sure you want to delete the project. I tried using the Restore button, but the project doesn't look right. We do have a restore button that can sometimes be successful, but for GDPR and data removal reasons, we do not store snapshots of videos. Depending on the snapshotFew readers

Language and Localization

• Biteable Languages

  Common Questions: How can I change the language of the application? As a diverse company, we aim to support all languages on our platform. Text/language support in videos We support the vast majority of languages in our editor. We support Google Fonts which can search Google Fonts to find fonts for different languages and characters. Application language support At this time, we do not have language setting in our application that you can chanSome readers