Problem with uploaded assets
If there are errors in the upload process or an unsupported file is uploaded, you may need to take additional steps to upload and add assets to Biteable.
Common Questions:
My file upload won't work, how do I fix it?
How do I fix an unsupported file?
If you upload a file and get an error in Biteable. The file may be corrupt or be an unsupported file type. Here are some ways to address the issue.
Try uploading again. Sometimes issues happen during the upload process that are resolved by re-uploading.
Convert the file to a different or more commonly used format. These sites include a variety of file conversion tools (Brentlist, Online-Convert). Our support team is happy to share additional recommendations of conversion tools.
Contact Biteable support. Let us know which file upload you are having issues with and we can help convert the file or assess the issue.
Common Questions:
My file upload won't work, how do I fix it?
How do I fix an unsupported file?
If you upload a file and get an error in Biteable. The file may be corrupt or be an unsupported file type. Here are some ways to address the issue.
Try uploading again. Sometimes issues happen during the upload process that are resolved by re-uploading.
Convert the file to a different or more commonly used format. These sites include a variety of file conversion tools (Brentlist, Online-Convert). Our support team is happy to share additional recommendations of conversion tools.
Contact Biteable support. Let us know which file upload you are having issues with and we can help convert the file or assess the issue.
Updated on: 12/11/2024
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