Cancel your subscription or trial

Cancel your Biteable subscription or trial anytime from Plan & billing. You keep full access until the end of the period you've paid for, and you won't be charged again.

Cancel your subscription

1. Log in and go to Plan & billing (click your account icon in the lower-left corner, then Plan & billing).
2. In the Cancel your subscription section, click the cancellation link.
3. Tell us why you're cancelling (required), then click Cancel subscription to confirm.

Cancel your trial

Trials end automatically after 7 days and you will not be charged. No credit card is required to start a trial — you're only ever charged if you pick a plan, enter payment details, and confirm the purchase.

To end a trial early:

1. Go to Plan & billing.
2. Click Cancel your trial, then Cancel trial to confirm.

What happens after you cancel

• Cancelling turns off auto-renewal. You keep full access to paid features until the end of your current billing period (month or year) — access ends when the paid term ends, not on the day you cancel.
• You will not be charged again.
• After the subscription ends, your projects remain accessible in edit-only mode: you can keep editing, but you can't publish updates or download MP4 files. Links to videos you already published keep working.

Renewal timing

• Subscriptions renew automatically, monthly or yearly. To avoid a renewal charge, cancel before your renewal date.
• If a renewal has already been processed, cancelling on the same day does not reverse the charge — the cancellation takes effect at the end of the new term instead. See our refund policy.

Inactive accounts

Accounts without a paid or trial plan for 12 months are deleted, including all projects and assets ("active" means having a paid or trial plan, not just logging in). We send email notifications before deletion, but can't guarantee they're received.

Related

• Biteable refund policy