Troubleshooting and FAQs

Some of the typical questions and concerns our customers come across

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15 articles in this collection
Written by Tommy Fotak, Billa, Mawar and 2 others

Common Troubleshooting Steps

My camera won't connect, what do I do?

Helpful solutions to common camera access issues.

Written by Becky Kinkead
Updated over a week ago

Enabling WebGL

WebGL disabled, missing

Written by Wira
Updated over a week ago

How do I change my video's thumbnail on social media?

How to choose or upload your preferred video thumbnail

Written by Mawar
Updated over a week ago

Content ID claims and Disputes

How do I resolve a Youtube copyright claim?

Written by Tommy Fotak
Updated over a week ago

My Render Failed, What do I do?

How do I fix my video when it didn't build properly?

Written by Mawar
Updated over a week ago

There is an Image / Logo Where the Build Broke, What Do I Do?

How do I fix a video that didn't download all the way?

Written by Mawar
Updated over a week ago

The Background is Blank Near Where the Build Broke, What Do I Do?

How do I fix a broken background in my video?

Written by Mawar
Updated over a week ago

There is an Animation Near Where the Build Broke, What Should I Do?

How do I fix my video?

Written by Mawar
Updated over a week ago

FAQs

Where did social sharing go?

How to share your video to social media platforms

Written by Becky Kinkead
Updated over a week ago

Using Double-byte Characters in Biteable

Input in Arabic, Chinese, Korean, and other double-byte languages

Written by Billa
Updated over a week ago

What Browsers are Most Compatible?

Which browsers work best with Biteable?

Written by Mawar
Updated over a week ago

How can I recover my account or video?

Recover, deleted, account, video

Written by Tommy Fotak
Updated over a week ago

What is the Caption Character Limit?

Is there a limit for the words on my scene?

Written by Mawar
Updated over a week ago

How do I save to my iPad/iPhone?

How can I save my video to my iPhone?

Written by Tommy Fotak
Updated over a week ago

How do I Save to My Camera Roll?

Can I save my Biteable video to my phone's camera roll?

Written by Tommy Fotak
Updated over a week ago