Troubleshooting and FAQs

Some of the typical questions and concerns our customers come across

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13 articles in this collection
Written by Tommy Fotak, Billa, Mawar and 2 others

Common Troubleshooting Steps

My camera won't connect, what do I do?

Helpful solutions to common camera access issues.

Written by Becky Kinkead
Updated over a week ago

Enabling WebGL

WebGL disabled, missing

Written by Wira
Updated over a week ago

Content ID claims and Disputes

How do I resolve a Youtube copyright claim?

Written by Tommy Fotak
Updated over a week ago

My Render Failed, What do I do?

How do I fix my video when it didn't build properly?

Written by Mawar
Updated over a week ago

The Background is Blank Near Where the Build Broke, What Do I Do?

How do I fix a broken background in my video?

Written by Mawar
Updated over a week ago

My video build broke, what do I do?

How do I fix my video?

Written by Mawar
Updated over a week ago

FAQs

Where did social sharing go?

How to share your video to social media platforms

Written by Becky Kinkead
Updated over a week ago

Can I use Double-Byte Characters?

Input in Arabic, Chinese, Korean, and other double-byte languages

Written by Billa
Updated over a week ago

What Browsers are Most Compatible?

Which browsers work best with Biteable?

Written by Mawar
Updated over a week ago

How can I recover my account or video?

Recover, deleted, account, video

Written by Tommy Fotak
Updated over a week ago

What is the Caption Character Limit?

Is there a limit for the words on my scene?

Written by Mawar
Updated over a week ago

How do I Save to My Camera Roll or phone?

Can I save my Biteable video to my phone's camera roll?

Written by Tommy Fotak
Updated over a week ago

Is my Biteable video copyright free?

Your commercial usage rights when sharing a Biteable video.

Written by Becky Kinkead
Updated over a week ago