Troubleshooting and FAQs

Some of the typical questions and concerns our customers come across

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14 articles in this collection
Written by Tommy Fotak, Billa, Mawar and 3 others

Common Troubleshooting Steps

My camera won't connect, what do I do?

Helpful solutions to common camera access issues.

Written by Becky Kinkead
Updated over a week ago

Enabling WebGL

WebGL disabled, missing

Written by Wira
Updated over a week ago

Clearing Your Cache

An easy way to clear your cache without logging out of everything!

Written by Joelle Waksman
Updated this week

Content ID claims and Disputes

How do I resolve a Youtube copyright claim?

Written by Tommy Fotak
Updated over a week ago

My Render Failed, What do I do?

How do I fix my video when it didn't build properly?

Written by Mawar
Updated over a week ago

The Background is Blank Near Where the Build Broke, What Do I Do?

How do I fix a broken background in my video?

Written by Mawar
Updated over a week ago

My video build broke, what do I do?

How do I fix my video?

Written by Mawar
Updated over a week ago

FAQs

Where did social sharing go?

How to share your video to social media platforms

Written by Becky Kinkead
Updated over a week ago

Does Biteable support double-byte characters?

Input in Arabic, Chinese, Korean, and other double-byte languages

Written by Billa
Updated this week

What Browsers are Most Compatible?

Which browsers work best with Biteable?

Written by Mawar
Updated over a week ago

How can I recover my account or video?

Recover, deleted, account, video

Written by Tommy Fotak
Updated over a week ago

What is the Caption Character Limit?

Is there a limit for the words on my scene?

Written by Mawar
Updated over a week ago

How do I Save to My Camera Roll or phone?

Can I save my Biteable video to my phone's camera roll?

Written by Tommy Fotak
Updated over a week ago

Is my Biteable video copyright free?

Your commercial usage rights when sharing a Biteable video.

Written by Becky Kinkead
Updated over a week ago