Sometimes your video Biteable Lite video preview may fail to build, we have listed the types of errors you could come across below:
Problem with video
This error means that there is a problem with the video you have uploaded in a scene. Please try uploading a different video.
Problem with audio
This error means that there is a problem with the music/audio you have uploaded in your Biteable video. Check out this page here to ensure the audio meets the upload requirements.
Unknown/general problem
This error could mean anything, it's best to get in contact with our support team who will take a look at it for you.
Stuck on "Building scene X of X" for a long time
This error means that your build has hung. To rebuild your video you will need to make a change to the colors in your video.
- Click the Color tab.
- Click Custom Colors.
- We suggest changing the Text color to one which is similar to the one you have now.
- Once you have done that head back to the Preview page and click Rebuild Video.
This will now begin to rebuild your video. If it gets stuck on Building scene X of X it is best to get in touch with our support team who will take a look at it for you.
If your Biteable Pro video has an issue rendering, please contact Support with the link to your video! We'll fix it for you 🔎