Note: Biteable Lite is the version of Biteable we made in 2015. After receiving much feedback through the years, we've built Biteable Pro, a brand new editor that offers more in terms of flexibility. Biteable Lite is now only accessible to older users, and it will retire in 2021. For information about how to make a video with Biteable Pro, check out this section of the FAQs.

Sometimes your video Biteable Lite video preview may fail to build, we have listed the types of errors you could come across below:

Problem with video
This error means that there is a problem with the video you have uploaded in a scene. Please try uploading a different video.

Problem with audio
This error means that there is a problem with the music/audio you have uploaded in your Biteable video. Check out this page here to ensure the audio meets the upload requirements.

Unknown/general problem
This error could mean anything, it's best to get in contact with our support team who will take a look at it for you.

Stuck on "Building scene X of X" for a long time
This error means that your build has hung. To rebuild your video you will need to make a change to the colors in your video. 

  1. Click the Color tab.
  2. Click Custom Colors.
  3. We suggest changing the Text color to one which is similar to the one you have now.
  4. Once you have done that head back to the Preview page and click Rebuild Video.

This will now begin to rebuild your video. If it gets stuck on Building scene X of X it is best to get in touch with our support team who will take a look at it for you.

If your Biteable Pro video has an issue rendering, please contact Support with the link to your video! We'll fix it for you  🔎

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