Sometimes you make a purchase that isn't right, or doesn't work out. We get that and we want to make sure we're as flexible as possible! See details below:
14-Day Guarantee Refunds
We'll issue you a refund if:
You're unable to use Biteable for your intended purpose. This means being unable to use Biteable because the feature you need is not there. Please be sure to check what is included in your Premium subscription in the Pricing page. If you're unsure, ask the CS team!
You haven't downloaded a video or shared it to social media. If you were just creating videos in the Biteable video maker and decided it wasn't for you, no problem.
You didn't create a video at all. We'll also issue you a refund if you haven't actively used Biteable within the 14-day period (and haven't downloaded any videos).
You downloaded a test video with gibberish text or no relevant information. Get in contact with our Customer Service team and we'll sort it out.
We will not issue you a refund if:
You created a video and shared it to social media, but you're not satisfied. If you've used Biteable for its purpose we can't offer you a refund.
You've changed your mind after using Biteable and downloaded a video or shared it to social media. We're really sorry that you're not happy with Biteable, but since you've used our software to make videos (its intended purpose) we can't offer you a refund.
You've been billed for an unwanted renewal. We'll happily reimburse you for your renewal provided you haven't made any videos after the renewal date (and if you've been successfully billed for previous months).
Unauthorized purchase by a child. Kids are sneaky sometimes. If they use your card to buy a Biteable subscription, no problem – just contact Customer Service and let us know what happened.
Incorrect subscription purchased. If you meant to purchase a different subscription, we'll happily issue you a refund and help you grab the right one.
Incorrect card used. If you meant to use a different card, just contact Customer Support and we'll refund the amount to your account.
We can't give you a refund if you're in a dispute with your bank. If you believe it's fraud or an unauthorized charge outside the examples outlined above, you'll have to go to your bank to settle it.
If you have used Biteable in a particular billing period, the maximum amount of refund you can receive is 3 months of subscription.
For example, if you have an Annual subscription to Biteable starting in January, then ask for a refund for unwanted renewal in December, we are only able to refund you for your December - November - October subscriptions.