How to whitelist or allowlist Biteable emails and domains
On this page
If you're not receiving our support replies or invoices, or parts of Biteable won't load, an email filter, firewall or content filter may be blocking one of the services below. Add them to your whitelist (also called an allowlist, safe senders list, or content allow rules in your content filter) and everything should work normally.
Emails to whitelist first
These are the ones that matter most. If they're filtered, you can't get help from us or receive your invoices.
Support replies: AcornReply
Our help center and support chat run on AcornReply.
- Replies from our support team come from support@send.acornreply.com.
- Whitelist the domain acornreply.com.
Invoices: Jupiter Invoice
We use Jupiter Invoice to send some custom invoices for your Biteable subscription. Stripe is our primary payment provider, but some invoices require custom information that we use Jupiter Invoice to create and send.
- Invoices arrive from invoices@send.jupiterinvoice.com.
- Links in those emails point to jupiterinvoice.com.
If your email provider flags one of these as spam or suspicious, mark it as "not spam" or add the address to your safe senders list.
Domains to allow in your network or content filter
If your company's firewall or content filter blocks any of these, parts of Biteable may not load or work. Blocks are rare. Stock footage and images is the category we've seen blocked most often by content policies.
Stock footage and images
- images.pexels.com
Fonts
- fonts.googleapis.com
- fonts.gstatic.com
Voiceovers and AI features
- polly.amazonaws.com
- openai.com
- *.elevenlabs.io
Product emails
- customer.io
- api.customer.io
Help center
- cdn.acornreply.com (help center images)
Other services Biteable uses
Brand logos, colors and assets: JupiterFetch
When Biteable pulls in your brand automatically, it uses JupiterFetch to find your logos, colors and other brand assets.
Is this really from Biteable?
If you ever get a "Biteable invoice" or a support email from a domain not listed here, treat it as suspicious and don't click any links.
Still need help?
If you're not sure whether an email or charge is genuinely from us, reach out to support and we'll confirm.