Hard Reload & Clear Cache
If you’re experiencing issues with Biteable, clearing your browser’s cache and performing a hard reload can help. This guide walks you through the steps.
Common Questions
My scenes just say "generating preview"
Why is the website slow?
Why can't U upload images or videos?
Why can't I hear the audio in my video when previewing?
When building videos in Biteable, we use different resources in your browser. Sometimes these resources need to be cleared out to optimize performance. Doing a Hard Reload + Clear Cache is a helpful step you can perform if you experience performance issues.
A hard reload can be a common fix for issues such as:
My scenes just say "generating preview"
Editing is slow and laggy
I can't upload images or videos
I can't hear the audio in my video while previewing
The website is slow
See text-based instructions for each browser and operating system. Or, watch the video below for instructions.
Hold down the Cmd ⌘ and Shift keys and press R.
Alternatively, you can open the Chrome Dev Tools by pressing Cmd ⌘ + Opt + I. Once the Chrome Dev Tools are open, right-click on the browser Reload button and choose Empty Cache and Hard Reload.
Open the Chrome Dev Tools by pressing F12. Once the Chrome Dev Tools are open, right-click on the browser Reload button and choose Empty Cache and Hard Reload.
Alternatively, hold down the Ctrl key and click the Reload button.
Alternatively, hold down the Ctrl key and press F5.
Hold down the Ctrl and F5 keys at the same time.
Alternatively, you can clear the cache and perform a hard reload by going to History > Clear Recent History and selecting Cache and Everything from the drop-down menus. Then, click Clear Now.
Hold down the Cmd ⌘ and Shift keys and press R.
Alternatively, you can clear the cache and perform a hard reload by going to History > Clear Recent History and selecting Cache and Everything from the drop-down menus. Then, click Clear Now.
Hold down the Ctrl and F5 keys at the same time.
Alternatively, you can clear the cache and perform a hard reload by going to Settings > Privacy, search, and services > Clear browsing data and selecting Cached images and files and Everything else. Then, click Clear now.
Hold down the Cmd ⌘ and Shift keys and press R.
Alternatively, you can clear the cache and perform a hard reload by going to Settings > Privacy > Clear browsing data and selecting Cached images and files and Everything else. Then, click Clear now.
NOTE: We highly recommend using browsers that are NOT Safari due to missing technology components that Biteable uses in our video editor that are not supported in Safari.
Go to Safari > Empty Caches.
Alternatively, hold down the Option and Cmd ⌘ keys and press E.
To refresh the page, click the Refresh button on the address bar or press Cmd + R.
Hold down the Ctrl key and click the Refresh button.
Alternatively, hold down the Ctrl key and press F5.
To clear the cache, go to Tools > Internet Options > General > Browsing history and click Delete. Then, select the Temporary Internet files and website files checkbox and click Delete.
Note that these instructions are for the latest versions of each browser. If you are using an older version, the steps may be slightly different.
Common Questions
My scenes just say "generating preview"
Why is the website slow?
Why can't U upload images or videos?
Why can't I hear the audio in my video when previewing?
When building videos in Biteable, we use different resources in your browser. Sometimes these resources need to be cleared out to optimize performance. Doing a Hard Reload + Clear Cache is a helpful step you can perform if you experience performance issues.
A hard reload can be a common fix for issues such as:
My scenes just say "generating preview"
Editing is slow and laggy
I can't upload images or videos
I can't hear the audio in my video while previewing
The website is slow
See text-based instructions for each browser and operating system. Or, watch the video below for instructions.
Google Chrome (Mac)
Hold down the Cmd ⌘ and Shift keys and press R.
Alternatively, you can open the Chrome Dev Tools by pressing Cmd ⌘ + Opt + I. Once the Chrome Dev Tools are open, right-click on the browser Reload button and choose Empty Cache and Hard Reload.
Google Chrome (Windows/Linux)
Open the Chrome Dev Tools by pressing F12. Once the Chrome Dev Tools are open, right-click on the browser Reload button and choose Empty Cache and Hard Reload.
Alternatively, hold down the Ctrl key and click the Reload button.
Alternatively, hold down the Ctrl key and press F5.
Firefox (Windows/Linux)
Hold down the Ctrl and F5 keys at the same time.
Alternatively, you can clear the cache and perform a hard reload by going to History > Clear Recent History and selecting Cache and Everything from the drop-down menus. Then, click Clear Now.
Firefox (Mac)
Hold down the Cmd ⌘ and Shift keys and press R.
Alternatively, you can clear the cache and perform a hard reload by going to History > Clear Recent History and selecting Cache and Everything from the drop-down menus. Then, click Clear Now.
Microsoft Edge (Windows/Linux)
Hold down the Ctrl and F5 keys at the same time.
Alternatively, you can clear the cache and perform a hard reload by going to Settings > Privacy, search, and services > Clear browsing data and selecting Cached images and files and Everything else. Then, click Clear now.
Microsoft Edge (Mac)
Hold down the Cmd ⌘ and Shift keys and press R.
Alternatively, you can clear the cache and perform a hard reload by going to Settings > Privacy > Clear browsing data and selecting Cached images and files and Everything else. Then, click Clear now.
Safari (Mac)
NOTE: We highly recommend using browsers that are NOT Safari due to missing technology components that Biteable uses in our video editor that are not supported in Safari.
Go to Safari > Empty Caches.
Alternatively, hold down the Option and Cmd ⌘ keys and press E.
To refresh the page, click the Refresh button on the address bar or press Cmd + R.
Internet Explorer (Windows)
Hold down the Ctrl key and click the Refresh button.
Alternatively, hold down the Ctrl key and press F5.
To clear the cache, go to Tools > Internet Options > General > Browsing history and click Delete. Then, select the Temporary Internet files and website files checkbox and click Delete.
Note that these instructions are for the latest versions of each browser. If you are using an older version, the steps may be slightly different.
Updated on: 18/10/2024
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