How to resolve a browser technology alert

An automatic alert appears for Biteable users when their browser has necessary features disabled. You can solve the issue in two ways:

  1. Log in to Biteable using a browser that supports the technologies required to use Biteable. We recommend Google Chrome or Firefox
  2. If you are using a browser that supports these technologies, but has them disabled, you will need to enable them and refresh Biteable.

Enable WebM support

Biteable requires a web technology called WebM for sending compressed video files over the internet.

WebM is supported in most modern browsers, however, some have only partial support. See the list of supported browsers to check if your browser is supported.

If you are getting a WebM error message it may be that:

  • Your browser doesn't support the feature. Try using a different browser.
  • Your browser needs to be updated.
  • WebM was disabled in your browser. Enable WebM in your browser preferences.
  • A browser plug-in disabled WebM. Disable all browser plugins and refresh Biteable.
  • An IT organization has disabled WebM on your machine. Contact your IT support.

You may need to restart your browser and log in to Biteable again.

Enable WebGL support

Biteable requires a web technology called WebGL for rendering video.

WebGL is supported in all modern browsers (eg. Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge) and works on most modern devices (eg. laptops, PCs, tablets, cell phones).

If you are getting a WebGL error message it may be that:

  • Your browser doesn't support the feature. Try using a different browser.
  • Your browser needs to be updated.
  • WebGL and hardware acceleration are disabled in your browser. Enable WebGL and hardware acceleration in your browser preferences.
  • A browser plug-in disabled WebGL. Disable all browser plugins and refresh Biteable.
  • An IT organization has disabled WebGL on your machine. Contact your IT support.
  • Your machine‚Äôs hardware does not support WebGL. Try a different device.
Did this answer your question?